Live2Support Inc. was founded in 2003 to provide online customer support to organizations around the world with an Internet presence. The company’s live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises. Advanced-level customization capabilities facilitate the use of the corporate logo, signage, fonts, colors and the strategic positioning of the chat window on web pages thus enabling businesses to give a personalized look and feel to live chat interactions with customers.
The live chat software’s flexibility and versatility allows companies to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables companies to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.
- Master Card
- American Express
- Diners Club
- Evaluations of Live Chat Support Software (2):
I would like to say one more thing and that my live chat service live2support that I am using to reply to the visitor is also become a good revenue generator for me. I have seen of 30 % of the revenue on my online sale using such a simple service on my website. I would also like to mention here that the quality of the live chat operator is more important in online sales conversion here.
There are many advantages that a person comes to know about only after using the service like live2support. A visitor chat window can create a good brand value for the organization as logo can be placed on it. This all depends on customization of the chat window. Offline messages can be used to keep in contact with the customer even when there is no operator to provide the support. Live2support live chat service provides these certain features which increase the usability of that product more.
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